Privacy policy

1. Who we are

This policy explains how the Store ("we", "us") collects, uses and protects your personal information when you browse this site or place an order. By using the site, you agree to the practices described below.

2. Data we collect

We collect the information you provide directly: name, shipping and billing address, email address, phone number and order details. We also collect technical data automatically: device type, browser, approximate location (country level), pages visited and referral source.

3. How we use your data

We use your data to fulfil and deliver orders, send transactional emails (confirmation, shipping updates, delivery notices), provide customer support, prevent fraud, and, only if you opt in, send occasional product news. Every marketing email contains a one-click unsubscribe link.

4. Payments

Card details are processed exclusively by our PCI-DSS compliant payment providers. Full card numbers never reach or transit through our servers.

5. Sharing

We share data only with the service providers required to run the store: payment processing, parcel carriers, email delivery and analytics. We never sell or rent your personal data to third parties.

6. Retention

Order records are kept for the period required by tax and accounting law, then deleted or anonymized. Support conversations are kept for 24 months.

7. Security

Data is encrypted in transit (TLS) and at rest. Access is restricted to staff who need it to operate the store, under confidentiality obligations.

8. Your rights

Depending on your jurisdiction (e.g. GDPR, CCPA), you may request access, correction, deletion or portability of your personal data, and object to or restrict certain processing. Contact support to exercise any right; we respond within 30 days.